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How to solve network issue in hp printer (Windows and Mac)


Facing wireless printer network error in hp printer? Well, you don’t have to worry now, since this article will very distinctly provide you all the reasons for the cause  and an easy step-by-step solution for fixing the wireless printer network error on your both Windows and Mac.

Why and what is a “wireless printer network error”. It mainly happens when your PC neglects to connect with the printer unit. There can be various reasons answerable for this issue, such as the Printer is not set as default, printer’s port blocking the connection, also sometimes outdated drivers or missing files can cause this problem too and many more.


We’ll be troubleshooting to see the cause of this error and also we’ll be elaborating the several methods in an easy way to make things more clear to you.

Troubleshooting Steps To Fix Network Printer Offline Error On Windows 7

As we have discussed earlier, few of the many reasons why a wireless printer seems to be offline on your system. Now let’s make it work again with the below step-by-step guide.

5 Methods To Fix wireless printer network or offline error :

Method 1: Power Cycle the Devices (same for Windows and Mac)

The main activity before you get into settings and tools is to just attempt power cycling your printer and PC since this is the first step in troubleshooting the issue. This method usually includes turning off and on of the device in order to reset the network activity or sometimes critical functionality such as hang or crash. Plenty of times this fixes the issue. So, follow the below-given steps :


  1. Turn off your printer and your PC.


  1.           At that point power on your printer and stand by until it is connected with the network.


  1.           In case you’re utilizing a USB cord, simply stand by till the printer is done starting up.


  1.           Presently turn on your PC and check whether the printer is as yet showing up disconnected or not.


Ensure the printer is completely turned off and not simply in power-saving mode. In case you don’t know, the best activity is to unplug the printer totally for around 30 seconds.


Method 2: Remove and Re-Add or Reinstall Printer


In the event that you can’t get the printer working yet, at that point your most ideal alternative may be to remove it and afterward reinstall it. Sometimes this error occurs because of some changes that have been accidentally made or some missing files. it resets all the programs to default making your printer run on default programs.

For Windows users : 

You can remove the printer by going to


  1. Control Panel on your PC.


  1.           Then click on Devices and Printers


  1.           Right-tapping on the printer.


  1.           And picking Remove Device.


It’s additionally a smart thought to restart the PC once before you reinstall the printer. Whenever you have restarted, Follow those same steps that are provided for removing the printer just at the end click on “ Add Printer” and Windows ought to automatically distinguish the printer connected locally on connected with your network.

For Mac Users :

Removing Printers

  1. First, click on the gray coloured apple icon in the upper left of your PC display.
  2. Now, choose “System Preferences” starting from the drop menu.
  3. Select the Print and Scan.
  4. Click on the printer you would like to remove in the sidebar. at the End click on the – (Minus) sign beneath the sidebar to remove the printer.

Adding printer

  1. Firstly go to System Preferences > Printers & Scanners > + (add a printer)
  2. Then, click on the IP tab.
  3. In the Address: field type the IP address of the printer that you need to print to. if you don’t have any idea about the printer’s IP address, the printer will itself have a label consisting of the IP address. On the off chance that the label is not there, simply print out a configuration page from the printer.
  4. In the Protocol: field use drop down to choose Line Printer Daemon – LPD (Not…Internet Printing Protocol IPP)
  5. Complete the bits of data that you might want to. (Queue, location, or something else)
  6. At the end click on “Add”.


Method 3: Select Your Printer as Default Printer

Sometimes your operating system automatically selects some other printer as default thus this makes your printer not to connect with your computer. Make your printer as default, below are the steps to do it:

For Windows users :

1.Launch the Start menu on your computer and enter printers in the search box and hit on the search symbol. Presently, devices and printers.

2.Find your printer device from the Printers dialog box. From that point forward, right-click on your printer symbol and set it as a default printer by checking the alternative of the set as default printer.

3.Presently, check the status of your printer.

For Mac users :

  1. Firstly, click on the Apple menu. It’s the gray shaded apple icon in the upper-left of your PC screen.
  2. Then, click on “System Preferences”.
  3. Now, Click on “Printers and Scanners”.
  4. Click on the drop-down menu close to “Default printer.” It’s at the lower part of the dialog box and presumably reads “Last used.”
  5. Click on the printer you want to make default. The printer you chose is currently the default printer for your Mac.
  • Now, Select “Last used” in the event that you need to keep utilizing a similar printer you last used.
  • In the End, Click on “+” (Plus sign), underneath the left pane, if you’d prefer to add another printer.


Method 4: Check Printer Port


In the event that nothing has worked till now, the issue is presumably identified with the port configuration. This will no doubt just apply to a networked or a wireless printer, which has an IP address. The most probable reason is that the IP address of the printer has changed, yet the port setup actually focuses on the old IP address.

For windows user :

To begin with,


  1. Discover the IP address for your printer by printing out a network configuration page. When you have the IP address,


  1.           Go to Control Panel,


  1.           Devices and Printers and right-click on the printer. Try to choose Printer Properties, not Properties at the base.


  1.           Click on the Ports tab and afterward look down the rundown until you see the one port that is checked.


  1.           Select it and afterward click on Configure Port.


This dialog will reveal to you the current IP address that it thinks the printer has. On the off chance that the IP address of the printer is not quite the same as the one recorded here, at that point that is your concern. Just update the IP address here and you should be all set.

For Mac users :

  1. Firstly, Click on the gray shaded Apple icon in the upper left corner of your PC screen.
  2. Then, at that point select “System Preferences”.
  3. Then, click on “Printers and Scanners”.
  4. Then, at that point click “Options and Supplies”.
  5. At last, change your printer’s IP address in the box close to Location and Click “OK”.

Method 5 – Reinstall Printer Driver

In some cases, the issue can be related to the present print driver. If so, you ought to download the most recent driver for your printer from the maker’s site. In any case, before you do that, it’s a smart thought to remove the current print driver.

Ideally, you’ve got the option to print at this point. If not, Notwithstanding everything over, it’s consistently a smart thought to install the most recent Windows updates as those generally contain more current print drivers, which could make your printer work better.

Use Printer Software 

In the event that your printer is as yet indicating offline, at that point you can attempt to utilize the printer software that accompanied your printer. These printer utilities can typically distinguish the printer on the network and fix any issues that are making the printer show up offline.

For windows user

For example, if you have a Dell printer,

  1. Go to the Dell drivers and downloads page,
  2. Look for your printer and afterward download the printer application.


In case you’re uncertain about whether or not printer software is installed on your machine, you can check by :

  1. Going to Settings.
  2. At that point tap on Devices.
  3. Lastly tapping on Printers and Scanners.

Windows will list out the printers on the right-hand side and if there is a software package installed to deal with the printer, it will say App accessible for this device. In the event that you click on the printer, at that point :

  1. Click on Manage, you’ll see an Open printer application button.
  2. Click on it and make it run.

For Mac users 

  1. Uninstall the HP print driver and add your printer with AirPrint (Mac)
  2. Eliminate any print software and driver installed on your Mac, and afterward add the printer with AirPrint.
  3. Then, Download and open HP Easy Start.
  4. Click Uninstall HP Software from the HP Easy Start drop-down menu.
  5. Follow the guidelines to uninstall all HP software.
  6. Then, click on the Apple icon, click System Preferences, and afterward click Printers and Scanners, Print and Fax, or Print and Scan.
  7. Now, Click on the Plus sign.
  8. Choose your printer from the provided list on your screen.
  9. Click the Use or Print Utilizing field, choose AirPrint from the drop-down, and afterward click on “Add”.

On the off chance that AirPrint isn’t accessible or you require a particular HP feature, go to HP Software and Driver Downloads to download the HP software for your hp printer.

Final words

Ideally one of the above-given solutions will have tackled your concern as these are some of the most ordinarily connected with your printer’s issue. These methods are extremely straightforward and easy to follow. If your printer has some power issues then simply go with the first method, also you can fix your error by checking the printer’s port configuration, and sometimes a simple driver’s reinstallation will make a way for you.



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